Returns & Exchanges

Fees and Eligibility

Our Commitment to Your Satisfaction

At Sierra Darien, your satisfaction is our top priority. We want every purchase to be a positive experience and every piece to meet your expectations. If, for any reason, your item isn’t quite right, we’re here to help. Our return and exchange process is designed to be simple, transparent, and customer-friendly for all eligible items.

Please review the following terms and conditions to ensure a smooth return experience:

General Terms

We want you to love your Sierra Darien purchase. If your order isn’t quite right, we’re happy to accept returns or exchanges on items that meet the following conditions:

• New, unworn, unwashed, and unaltered.
• All original internal garment tags attached.
• Return request made within 14 days of receiving your order.

Please do not return items to the address on the shipping label (waybill). This is not our designated return location. Any parcels sent there will be destroyed by the logistics provider, and refunds cannot be issued.

Returns must always be shipped to our authorized warehouse address, which we will provide once your return is approved.

In the rare event that you receive a damaged item, you must notify our Customer Service team within 24 hours of delivery. Reports made after this time will not qualify for a refund.

Always contact us first before sending back any items for return, exchange, or other requests. Unauthorised returns may not be eligible for a refund.

Return shipping costs are the responsibility of the customer.

Return Process

How to Return or Exchange your orders?

1. Email us at support@sierradarien.com with the subject line:
   “Return Request: #XXXXXX (Your Order Number)”.
2. Please note that only one return request may be submitted per order.
3. In your email, include the details of the item(s) you wish to return along with the reason for the return.
4. Once we receive your request, our team will provide you with the return form and instructions.

Important to Know

• A $4.99 restocking fee will be deducted from each return.
• The original shipping fee is non-refundable.
• Final Sale items are not eligible for return or exchange.
• Once an order has been replaced, it will no longer be eligible for further replacements or refunds.
• Late returns: Any return shipped more than 14 days after receipt will not be accepted and will be sent back to you.

Special Sale Items

Items purchased during special sale periods (e.g., Summer Sale, Black Friday, Winter Sale) are eligible for store credit only and are not eligible for a cash refund.

Refund Payment

How will I get my refund?
Your refund will be processed according to the payment method you used for your order:

1. Gift Card Payments
   Refunds will be reissued as store credit to your gift card account for the full value of the returned item(s).
2. Card Payment, Bank Transfer, PayPal, or Afterpay Payments
   You have two convenient options:
   - Option 1 – Store Credit Bonus (Recommended): Receive the full value of the returned item(s) as store credit, plus an extra 15% bonus added to your balance. This credit never expires and can be used toward any future purchase.
   
   - Option 2 – Original Payment Refund: Receive a refund back to your original payment method. Please note the original shipping fee is non-refundable and the $4.99 restocking fee will be deducted.

Estimated Refund Processing Times

Once we receive your returned parcel, our team will process your refund within 7–10 business days. Refunds are issued back to your original payment method or store credit, and you’ll receive a confirmation email as soon as the refund has been processed.

Please note that additional processing time may be required by your bank, card issuer, or payment provider. Below are the typical timelines for different payment methods:

Additional Information

• Small variations such as loose threads, fabric texture, or slight color differences (due to monitor displays) are normal and not considered defects.
• Returns based on style preference, color choice, or a change of mind are not treated as quality concerns.
• Items that show signs of wear, washing, improper care, alterations, or repairs are not eligible for return.
• We encourage you to use our size chart when selecting your size. While our team is always happy to provide recommendations, returns due to sizing issues are not considered quality-related. Because of differences in design and style, items in the same size may have slight variations in fit—this is completely normal.

If you need to arrange a return, simply email us at support@sierradarien.com and we’ll provide the correct return instructions for the fastest and smoothest process.