Yes, we currently ship worldwide with few exceptions. Shipping costs will will be added at checkout. For more information, check Shipping Page

Orders are usually shipped within 2-4 business days. Orders placed after cut off on Friday and through the weekend will begin processing on the following Monday. Once your order has been dispatched, you'll receive an email reflecting that your order has been shipped, along with tracking number.

Orders may not ship within 4 business days due to warehouse safety measures, stock issues, lack of order information, billing delays, order verification process.

For information regarding processing times, consult our delivery policy.

Delivery to most regions takes 5-12 days (depending on the shipping method chosen).
Also, special sale periods i.e. Black Friday or Christmas may extend the processing time of the orders. Please bear with us because the wait will be well worth it!
To find out the exact transit time to your regions, consult our Shipping Policy here: here.

We use all major carriers and local courier partners.

Yes, you may request order cancellation by emailing us at support@sierradarien.com. However, it is imperative you'll email us within 4-6 hours after placing your order.

We strive to process and ship orders as quickly as possible so you can enjoy your items without delay. Once your order has entered processing or has been shipped, cancellations or modifications are no longer possible.

After we dispatch your order, we will send your tracking number on email, along with the tracking page where you can see its status.
You can always track your order here: Track

We ship DDP (Delivery Duties Paid) so all import fees & charges are handled by us for EU shipments.

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of the incorrect/insufficient address provided during checkout or because of refusal to pay import taxes.

Requests for refunds for unclaimed items are subject to a 30% restocking fee. You may also ask for the package to be reshipped out to you for the initial shipping fee.

Your order might get delayed for one of the following reasons:

- Billing and shipping addresses are not the same.
- Order is pending a credit approval and verification.
- An order is shipped to remote country.
- Carrier backlogs

To find out more about your order status please contact our customer care team at support@sierradarien.com

If your order shows as delivered but you haven’t received it, please first check the
delivery location. For unattended or “safe” deliveries (porch, front door, mailbox, lobby,
or reception area), the courier contacts you using the phone number you provided
and only leaves the package after your authorization.

If you still cannot locate your package, please contact us immediately at
support@sierradarien.com so we can assist you and investigate with the courier.

At Sierra Darien, we are happy to accept returns on eligible garments within 14
days of delivery.

Returned items may be eligible for a full refund or an exchange for a different size
or item, provided they are unused, unworn, and in their original condition with all
tags attached.

Items Not Eligible for Return
Items marked as FINAL SALE and hygiene-related products are not eligible for
return.

Return Shipping
Return shipping costs are the customer’s responsibility.

In order to book your return, follow the instructions here.

• Returns are accepted only at our European warehouse
• A $4.99 restocking fee applies to each return, per item.
• Original shipping costs are non-refundable.
• Return shipping costs are the customer’s responsibility

Payments will be credited back to the original payment method or store-credit. Returns for refund are processed within 6-10 working days of receiving the item.

In the rare event that your item arrives damaged, don’t worry, we’ve got you covered.
Please contact us immediately at support@sierradarien.com with your order details and a photo of the damaged item. Our team will review the issue and provide a solution.

We support all major Credit and Debit Cards and Paypal. Also, we support Affirm / ShopPay installments

The decision to reject your credit card payment is typically made by your card issuing bank (not by Sierra Darien). To protect your security and privacy, your bank cannot provide Sierra Darien detailed reasons for why your payment was declined. Because of this, you will need to contact your bank directly to solve most credit card related payment issues.

TOP 7 REASONS WHY CARDS ARE REJECTED

1. The transaction was blocked by the payment server because it didn’t pass all the risk checks.
2. Insufficient Funds
3. Referred
4. Incorrect CSC code entered (i.e., typically a 3 digit code located in the back of your card)
5. Expired card
6. Fraud suspicion
7. Declined by bank (no specific reason provided)

WHAT CREDIT CARD ISSUES CAN SIERRA DARIEN HELP TO SOLVE?

Sierra Darien Customer Service can help you to verify that you have entered your payment information correctly for your order. However, as mentioned above, most credit card payments rejections are due to reasons related to your card issuing bank and therefore outside the control of Sierra Darien.

SUGGESTED STEPTS YOU CAN TAKE TO RESOLVE SOME COMMON PAYMENT ISSUES 

- Contact your bank about payment security policies. Your bank may flag any unexpected activity on your account. This includes first time orders and high value purchases, regardless of the amount of funds you have available or your credit limit. Your bank may require your verbal authorization to proceed with a transaction.

- Contact your bank about daily withdrawal or purchase limits. Most banks have limits on how much money can be charged or accessed in a single day. If you exceed this daily amount, your bank may block your account from any further activity regardless of the available funds in your account. Your bank may require you to request a higher purchase limit to complete a transaction.

- Contact your bank about payment authorizations, reserved funds and charges. When you place an order with Stradale, we contact your card's issuing bank to confirm that your credit card has a valid number, and has not been reported as lost or stolen. This is communicated via a full authorization procedure for the amount of your purchase.

- If your payment is declined due to lack of available funds, contact your bank to confirm if there are reserved funds that have been authorized, verify the amount of time the bank will hold these authorizations, and request your bank to remove any extra authorization to free up funds back into your account.

- Verify the payment information entered on your order. Did your billing address change recently or did you get a new card with a new expiration date? If you have previously used a payment method successfully on your account, you may simply need to update your card and billing address information. If you entered a new payment method, make sure you have entered all card number and other information correctly.

- Submit an alternate payment method for your order. If you are unable to resolve the payment issue with your bank in a timely manner, you are always welcome to change the payment method on your order to another card or payment type. Please contact Stradale’s Customer Service to inquire about what other payment methods are available on our platform.

- If paying by credit card or a debit card is not an option, you can pay via Google or Apple Pay or Bank Deposit.

Your privacy is our priority. We never share your payment information with any third party. You can read more about our privacy policy here.